6.3a — 24-Hour Cancellation — 100% Refund

Customer may cancel this purchase for any reason within twenty-four (24) hours of the original purchase date and receive a full refund, provided that Customer has not materially accessed, downloaded, or used any included courses, services, training, candidate sourcing activities, or other bundle benefits. Cancellation requests must be submitted in writing to [email protected] within the applicable 24-hour period.

6.3b — Lypad Academy Fails to Present 4 Candidates — 100% Refund

If Lypad Academy is unable to fulfill its commitment to present a total of up to four (4) candidates across both rounds — for reasons within Lypad Academy’s control — Customer qualifies for a full refund of one hundred percent (100%) of the bundle price paid. No Search & Screening Fee is retained in this case.

Upon issuance of a 100% refund under this section, access to the HireUp course, ScaleUp course, all associated bonus materials, the Lypad Community, the Creator Leverage Guild, and any related digital resources included with the bundle will be immediately revoked.

6.3c — Candidate Dissatisfaction — 40% Refund

If, at any point after at least one round of candidates has been presented and Customer has completed the associated interview process, Customer determines that no presented candidate is suitable, Customer may notify Lypad Academy in writing and request termination of the placement service. Customer is not required to proceed through all four candidates before requesting termination.

Upon such termination, Lypad Academy will issue a refund equal to forty percent (40%) of the bundle price paid. Customer retains lifetime access to the HireUp and ScaleUp courses following this refund.

6.3d — Course Dissatisfaction — 35% Refund

If, within sixty (60) calendar days of the original purchase date, Customer determines they are unsatisfied with the included course materials (HireUp and/or ScaleUp), Customer may request a partial refund equal to thirty-five percent (35%) of the bundle price paid.

Upon issuance of this refund, access to the HireUp course, ScaleUp course, all associated bonus materials, the Lypad Community, the Creator Leverage Guild, and any related digital resources included with the bundle will be immediately revoked.

After sixty (60) days from the original purchase date, Customer is no longer eligible for a course dissatisfaction refund unless Lypad Academy expressly grants an exception in writing.

6.3e — Combined Claim — 75% Maximum Refund

Customer may claim both candidate dissatisfaction (Section 6.3c) and course dissatisfaction (Section 6.3d) simultaneously, provided the conditions of each are independently met. The combined refund shall not exceed seventy-five percent (75%) of the bundle price paid under any circumstances.

Upon issuance of a combined 75% refund, access to all course materials, bonus content, the Lypad Community, the Creator Leverage Guild, and any related digital resources will be immediately revoked.

6.3f — No Refund After Candidate Acceptance

Once Customer accepts a presented candidate, the bundle is deemed fully fulfilled. No refund is available thereafter for any reason, including course dissatisfaction, dissatisfaction with the VA’s subsequent performance, the VA’s decision to discontinue the working relationship, or Customer’s change of mind.

6.3g — Chargebacks and Payment Disputes

Customer agrees not to initiate a chargeback or payment dispute without first contacting Lypad Academy and making a good-faith effort to resolve the matter through customer support. Initiating an unauthorized chargeback constitutes a material breach of this Agreement and may result in immediate suspension or termination of all access to Services without refund.

7. We Find & Train the Talent — Service Terms

This Section 7 governs the operational mechanics of the We Find & Train the Talent service, whether purchased standalone or as part of the Lypad Complete Bundle. Refund rights are set out in Section 5 (standalone) or Section 6 (bundle) as applicable.

7.1 Candidate Search Process

Upon receipt of the Customer’s completed intake form and confirmation of payment, Lypad Academy will:

·         Review applicants based on the Customer’s stated requirements using customer-approved sourcing channels;

·         Conduct first-round interviews, personality and IQ assessments, and hardware and internet speed verification; and

·         Present the top two (2) candidates that Lypad Academy reasonably determines match the Customer’s requirements.

The initial service obligation is fulfilled upon presentation of two (2) qualified candidates. Customer acknowledges that "qualified" is determined in Lypad Academy’s professional judgment based on the Customer’s stated requirements and Lypad Academy’s screening process.

7.2 Customer Review and Second Round

Customer shall conduct interviews with the presented candidates in a timely manner (within seven (7) days after presentation, unless otherwise agreed in writing).

If Customer determines that neither presented candidate is suitable, Customer must notify Lypad Academy in writing within two (2) days of completing the interviews. Upon such notification, Lypad Academy may, at its discretion, conduct a second round of searching for up to fourteen (14) additional days and present up to two (2) additional candidates.

7.3 Acceptance of a Candidate

If Customer accepts a candidate presented by Lypad Academy (whether from the first or second round), the placement portion of the service shall be deemed substantially delivered and completed upon such acceptance. Following acceptance of a candidate, the Customer shall be solely responsible for all aspects of the working relationship, including hiring decisions, onboarding, compensation, legal compliance, supervision, performance management, and ongoing management of the virtual assistant.

7.4 Independent Contractor Relationship; No Employment

Lypad Academy is a placement assistance and training service only. Any virtual assistant ("VA") hired by Customer through this service is an independent third party and is not an employee, agent, or representative of Lypad Academy. Customer acknowledges and agrees that:

·         The working relationship between Customer and the hired VA is solely between those two parties;

·         Lypad Academy is not responsible for the VA’s performance, conduct, attendance, work product, or compliance with applicable law;

·         Lypad Academy makes no warranty, express or implied, regarding the VA’s continued availability, performance, or suitability after placement;

·         Customer is solely responsible for collecting any required tax documentation (W-9, W-8BEN, etc.), entering into independent contractor agreements, and complying with all applicable employment, tax, and labor laws; and

·         Lypad Academy disclaims all liability for any actions, omissions, damages, or losses arising from or related to the placed VA’s conduct.

7.5 No Guarantee of VA Retention

Lypad Academy does not guarantee that any placed VA will remain available, perform satisfactorily, or continue working with Customer for any specific period. The placement assistance fee is for the search and screening service only, not for any ongoing performance guarantee. If a placed VA discontinues working with Customer for any reason, Customer is not entitled to a replacement, refund, or additional service unless Lypad Academy expressly agrees in writing.

8. General Refund Terms

·         All refund requests must be submitted in writing to [email protected].

·         Refund eligibility applies only to the original purchaser and may not be transferred or assigned.

·         Customer agrees not to initiate a chargeback or payment dispute without first contacting Lypad Academy and making a good-faith effort to resolve the issue through customer support. Initiating an unauthorized chargeback may constitute a material breach of these Terms and may result in suspension or termination of all access to Services without refund.

·         Nothing in these refund provisions limits any non-waivable consumer rights that may apply under applicable law.

·         Lypad Academy reserves the right to modify its refund policies at any time. The policy applicable to a given purchase is the version in effect at the time of that purchase.

9. Course Access and License

Upon purchase of a course (HireUp, ScaleUp, or any course included in the Lypad Complete Bundle), Lypad Academy grants you a limited, non-exclusive, non-transferable, non-sub licensable license to access and view the course content for your personal, non-commercial use only.

You acknowledge and agree that:

·         All course content (including videos, written materials, templates, downloads, frameworks, and SOPs) is the exclusive intellectual property of Lypad Academy;

·         You may not copy, reproduce, distribute, sell, sublicense, modify, publicly display, publicly perform, or create derivative works from any course content;

·         You may not record, screenshot, or otherwise capture course content for sharing with others;

·         You may not use course content to compete with Lypad Academy or to teach the same material to others;

·         "Lifetime access" means access for the operational lifetime of the Lypad Academy course platform, which is at our sole discretion;

·         We reserve the right to update, revise, modify, or remove course content at any time at our sole discretion; and

·         We reserve the right to discontinue any course or platform feature with reasonable notice.

Violation of these license terms may result in immediate termination of your account, forfeiture of access without refund, and legal action including injunctive relief and damages.

10. Creator Leverage Guild Community

Certain Services include a complimentary subscription to the Creator Leverage Guild ("Guild"), a private community for Lypad Academy customers. Guild access is governed by the following terms.

10.1 Subscription Term

Complimentary Guild subscriptions are provided for the term stated at the time of purchase. Subscriptions do not automatically renew; continued access after the complimentary period requires a separate paid subscription. Lypad Academy reserves the right to modify, replace, suspend, limit, or discontinue any complimentary Guild benefit at any time at its sole discretion. Access is additionally subject to the Creator Leverage Guild Terms of Service available at https://www.creatorsleverageguild.com/.

10.2 Community Conduct

By participating in the Guild, you agree to:

·         Treat all members with respect and professionalism;

·         Refrain from harassment, discrimination, hate speech, or threatening behavior;

·         Not share other members’ content, advice, or information outside the Guild without permission;

·         Not promote competing products, services, or businesses without prior written consent; and

·         Not use the Guild for spam, solicitation, or recruitment.

Lypad Academy reserves the right to remove any member from the Guild at any time for any reason without refund.

11. Income, Earnings, and Results Disclaimer

Lypad Academy provides educational content and services intended to help Customers improve their Amazon Influencer Program operations and business outcomes. Lypad Academy makes no representations, warranties, or guarantees regarding the income, earnings, success, or results that any Customer will achieve.

You acknowledge and agree:

·         Any income figures, earnings examples, case studies, testimonials, or success stories shared by Lypad Academy or its founders, employees, contractors, affiliates, or students reflect individual experiences and are NOT typical results;

·         Most participants in the Amazon Influencer Program earn substantially less than the figures discussed in our marketing materials;

·         Your individual results will depend on numerous factors outside Lypad Academy’s control, including your effort, experience, market conditions, niche selection, audience size, content quality, time investment, and Amazon platform changes;

·         The Amazon Influencer Program is operated by Amazon and is subject to Amazon’s terms, which may change at any time, and which Lypad Academy does not control;

·         Lypad Academy is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or any of its subsidiaries;

·         The strategies, systems, and methods taught require significant time, effort, and ongoing work to implement;

·         Hiring a virtual assistant is a business expense and does not guarantee any specific income increase;

·         Past performance does not predict future results; and

·         Nothing on the Website or in our Services constitutes legal, financial, tax, accounting, or investment advice. You should consult appropriate licensed professionals before making business decisions.

12. Acceptable Use

You agree not to use the Website or Services to:

·         Violate any applicable law, regulation, or third-party right;

·         Engage in any fraudulent, deceptive, or harmful conduct;

·         Reverse engineer, decompile, or attempt to extract the source code of any software used by Lypad Academy;

·         Use any automated means (bots, scrapers, crawlers) to access or interact with the Website without our prior written permission;

·         Interfere with or disrupt the Website’s functionality or security;

·         Upload or transmit viruses, malware, or other harmful code;

·         Harass, threaten, or harm any other user, employee, or contractor;

·         Impersonate any person or entity;

·         Misrepresent your identity, affiliation, or qualifications;

·         Use the Services to compete with Lypad Academy in any substantially similar education or placement and training business; or

·         Resell, sublicense, or commercially exploit access to any course or service.

Violation of this Section may result in immediate suspension or termination of your account and forfeiture of all access without refund.

13. Intellectual Property

13.1 Our Intellectual Property

The Website, Services, course content, training materials, frameworks, SOPs, templates, branding, logos, trademarks, and all related materials are the exclusive intellectual property of Lypad Academy and are protected by United States and international copyright, trademark, and other intellectual property laws. The trademarks "Lypad Academy", "HireUp", "ScaleUp", "We Find & Train the Talent", "Lypad Complete Bundle", and "Lypad Community" and any related logos and trade dress are owned by Lypad Academy LLC. Nothing in these Terms grants you any right, title, or interest in our intellectual property other than the limited license expressly provided herein.

13.2 Customer Submissions

By submitting any content, feedback, suggestions, testimonials, or other communications to Lypad Academy ("Submissions"), you grant Lypad Academy a worldwide, perpetual, irrevocable, royalty-free, fully sublicensable license to use, reproduce, modify, distribute, and display such Submissions in any media for any purpose, including marketing, promotion, and product improvement. You represent and warrant that any Submission is your original work and does not infringe the rights of any third party.

13.3 Testimonials and Endorsements

If you provide a testimonial, review, or endorsement of Lypad Academy, you grant us the right to use your name, likeness, business name, and the substance of your testimonial in our marketing materials in perpetuity. We may edit testimonials for length and clarity provided we do not materially alter the substance.

13.4 DMCA Copyright Policy

Lypad Academy respects the intellectual property rights of others. If you believe that material on the Website infringes your copyright, please send a written notice to [email protected] containing the information required by 17 U.S.C. § 512(c)(3).

14. Third-Party Services and Links

Our Website and Services may contain links to or integrations with third-party websites, products, or services (including but not limited to Amazon, GoHighLevel, Stripe, Google, and others). Lypad Academy does not control, endorse, or assume responsibility for any third-party content, products, or services. Your use of any third-party service is subject to that party’s terms of service and policies. Lypad Academy disclaims all liability for damages arising from or related to your use of third-party services.

14.1 Vendors for Talent Sourcing

In connection with the We Find & Train the Talent service and the Lypad Complete Bundle, Lypad Academy may engage third-party vendors, staffing partners, or independent contractors to assist with candidate sourcing, screening, and related recruitment activities. Customer's name, contact information, and stated hiring requirements may be shared with such vendors solely for the purpose of fulfilling the contracted Services.

15. Disclaimers of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LYPAD ACADEMY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WARRANTIES THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT; WARRANTIES REGARDING THE OUTCOMES YOU WILL ACHIEVE FROM USING OUR SERVICES; AND WARRANTIES REGARDING THE PERFORMANCE OR SUITABILITY OF ANY VIRTUAL ASSISTANT PLACED THROUGH OUR SERVICES. NO ADVICE OR INFORMATION OBTAINED FROM LYPAD ACADEMY CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LYPAD ACADEMY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF LYPAD ACADEMY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LYPAD ACADEMY'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY, SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO LYPAD ACADEMY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

17. Indemnification

You agree to indemnify, defend, and hold harmless Lypad Academy, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

·         Your use or misuse of the Website or Services;

·         Your breach of these Terms or any applicable law;

·         Your relationship with any virtual assistant placed through our Services;

·         Your use of, or activities on, any other third-party platform;

·         Your business activities, including without limitation any claims by Amazon.com, Inc. or any third party regarding your Amazon Influencer Program operations;

·         Any content you submit, post, or transmit through the Website or Services; or

·         Your infringement or violation of any third-party rights.

18. Account Termination

Lypad Academy may suspend or terminate your account, access to any course, or use of any Service at any time, with or without notice, for any reason, including but not limited to:

·         Breach of these Terms;

·         Fraudulent, illegal, or harmful conduct;

·         Initiation of a chargeback or payment dispute without first contacting customer service;

·         Sharing course content or login credentials; or

·         Any conduct Lypad Academy determines, in its sole discretion, to be detrimental to its business, brand, or other customers.

Upon termination, your access to all courses, services, and community access shall immediately cease. Termination does not entitle you to any refund except as expressly provided in these Terms.

19. Changes to These Terms

Lypad Academy may revise these Terms at any time by posting an updated version on the Website. Changes are effective immediately upon posting. Your continued use of the Website or Services after the effective date of any change constitutes your acceptance of the revised Terms. For material changes, we will make commercially reasonable efforts to notify you via email to the address associated with your account.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in Franklin County, Ohio, and you hereby consent to personal jurisdiction and venue therein.

To the fullest extent permitted by law, you and Lypad Academy waive the right to a trial by jury and agree that any disputes shall be resolved on an individual basis only, not as a class action, collective action, representative action, or in any other consolidated proceeding.

Any cause of action you may have arising out of or related to these Terms or the Services must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

21. Force Majeure

Lypad Academy shall not be liable for any failure or delay in performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, government actions, labor disputes, internet or platform outages, pandemics, third-party service provider failures, or changes to Amazon’s policies or platform.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

23. Waiver

The failure of Lypad Academy to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Lypad Academy.

24. Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. Lypad Academy may assign these Terms freely without restriction.

25. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Affiliate Program Terms of Service (if applicable), and any other agreements expressly referenced herein, constitute the entire agreement between you and Lypad Academy regarding the Website and Services and supersede all prior or contemporaneous agreements, communications, or understandings, whether written or oral.

26. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us at:

Lypad Academy LLC

2321 Taylor Park Drive #1082

Reynoldsburg, OH 43068

United States

Email: [email protected]